FitPro App Not Connecting? 7 Proven Fixes That Actually Work (2025 Guide)
FitPro App Not Connecting? Complete Troubleshooting & Guide (2025)
Real fixes for Bluetooth pairing, battery optimization, and app sync issues on Android & iPhone – plus a smart guide to help you step-by-step.
Many users report connection problems with the official FitPro app — the app used to pair and manage FitPro smart bracelets. In this complete 2025 guide by Device Guide Hub, we’ll walk you through every fix that actually works. We also introduce the FitPro Smart Bracelet Guide app — a helpful companion that provides setup tutorials, FAQs, and troubleshooting steps for all FitPro-compatible devices.
1. Check the Basics First
- Ensure your band is charged above 20%.
- Make sure Bluetooth is turned ON (and visible).
- Restart both your phone and the bracelet.
- Only pair the band from inside the FitPro app, not from your phone’s Bluetooth menu.
2. Give FitPro All Required Permissions
- Location: Allow while using the app.
- Nearby devices / Bluetooth: Allow access.
- Physical activity: Allow (needed for step counting).
3. Disable Battery Optimization
Battery saving modes often block FitPro from staying connected in the background. Here’s how to fix it:
- Android: Go to Settings → Battery → Battery optimization → set FitPro = Not optimized.
- iPhone: Ensure Background App Refresh is enabled.
4. Clear Cache or Reinstall the App
- On Android: Settings → Apps → FitPro → Storage → Clear cache (and Clear data if needed).
- On iPhone: Delete and reinstall the app from the App Store.
5. Reset & Re-Pair the Bracelet
- Inside the FitPro app → Unbind / Remove device.
- On the band → perform a factory reset.
- Reopen FitPro → Add device → select your bracelet.
6. Use a Guide App for Better Results
To make setup easier, try our free FitPro Smart Bracelet Guide app on Google Play. It includes visuals, instructions, and FAQs for all models — ideal for first-time users.
7. Prevent Future Disconnects
- Keep the app updated regularly.
- Allow it to run in the background.
- Don’t connect multiple bands to the same phone simultaneously.
- Restart your phone and bracelet weekly for best performance.
FAQ
Why does FitPro need Location access?
Android requires Location permission to detect nearby Bluetooth Low Energy devices — FitPro doesn’t track GPS, it just uses this to find your bracelet.
Can FitPro connect to two phones?
No. Each bracelet can only connect to one phone at a time. Unbind it first before pairing with another.
My FitPro disconnects randomly — why?
Battery optimization or background app limits often stop FitPro. Set the app to “Not optimized” and allow it to auto-start.
Where can I find a complete FitPro setup tutorial?
You can find step-by-step instructions inside our FitPro Smart Bracelet Guide app — it’s free and made by Device Guide Hub.
This guide is independent and not affiliated with the official FitPro developers. It’s created by Device Guide Hub to help users solve real issues faster.